At AURA KING, we strive to deliver high-quality mobile accessories across India. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
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1. 7-DAY RETURN POLICY
We offer a 7-day return window from the date of delivery.
You may request a return if:
• The product is damaged during transit
• The product is defective or not functioning properly
• You received the wrong item
To be eligible for a return:
• Return request must be raised within 7 days of delivery
• Product must be unused and in original packaging
• All accessories, manuals, and tags must be intact
• An unboxing video (without cuts or edits) is mandatory for damaged or wrong item claims
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2. FREE RETURN PICKUP (ALL INDIA)
We provide return pickup service across India.
After return approval:
• Our courier partner will arrange a pickup from your address
• The product must be securely packed
• Pickup availability depends on courier service coverage in your area
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3. NON-RETURNABLE CONDITIONS
Returns will not be accepted in the following cases:
• Product has been used or physically damaged by the customer
• No unboxing video provided for damage or wrong item claims
• Minor color or design variation due to lighting or screen differences
• Return request raised after 7 days of delivery
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4. REPLACEMENT POLICY
If your return request is approved:
• A free replacement will be provided (subject to stock availability)
If replacement is not available, a refund will be processed instead.
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5. REFUND POLICY
Once the returned product is received and inspected:
• Refunds will be processed within 5–7 business days
• Prepaid orders: Refund will be credited to the original payment method
• COD orders: Refund will be processed via bank transfer (bank details required)
Shipping and COD charges are non-refundable unless the error is from our side.
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6. ORDER CANCELLATION
• Orders can only be cancelled before dispatch.
• Once the order is shipped, cancellation is not possible.
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7. CASH ON DELIVERY (COD) POLICY
Customers who repeatedly refuse COD deliveries without valid reason may be restricted from placing future COD orders.
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8. CONTACT US
For any return, refund, or replacement queries, please contact us:
Email: support@auraking.in
WhatsApp: 6283626720
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Thank you for shopping with AURA KING.
We appreciate your trust in our brand.